Last updated: 6 October 2026

This Privacy Policy describes our policies and procedures for the collection, use and disclosure of your information when you use the Site, and informs you of your privacy rights and how the law protects you.

We use your personal data to provide and improve the services offered through the Site. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

KONKRET LINE S.R.L., with its registered office in Măgurele, Ilfov County, Str. Bradului no. 2, Romania, registered with the Romanian Trade Register (ONRC) under no. J23/1888/2011, VAT number: RO28874302, hereinafter referred to as the CONTROLLER.

KONKRET LINE S.R.L., in its capacity as controller of this website (hereinafter the "Site"), namely konkretline.bg and konkret.bg, informs you of the following:

Art. 1. INFORMATION COLLECTED

Art. 1. Through this Site, the Controller processes the following categories of personal data:

a) Identification data of a representative of a client / prospective client: Name, E-mail, Phone, Town/city (location of the site);

b) Other information: details of the desired fence (model, length, height, colour, type of installation), the services selected (delivery, installation, interest in a gate) and the content of the "Additional details" field.

Art. 2. PURPOSE AND TIMING OF DATA PROCESSING

Art. 2.1. The purpose of processing the data referred to above (Art. 1) is to initiate, establish, maintain or resume business relations between us, as Controller, and the legal/natural person (as a prospective client) whom you represent, through commercial communications made by phone, e-mail or WhatsApp.

Art. 2.2. Specifically, the Controller processes personal data in order to:

a) request information necessary for the pre-contractual stage with a view to access to the services/products offered by the Controller;

b) request information to resume relations or maintain business relations;

c) send quotes / personalised information prepared only on request;

d) comply with legal obligations, if any, at the request of the competent institutions and authorities, or automatically where the law expressly provides for such obligations.

Art. 2.3. Personal data are processed only after you have been informed of the rights you enjoy and of our care for the protection of personal data.

Art. 2.4. Data processing begins at the moment any form on the Site is completed, and the data processed are necessary to achieve the purposes set out above.

Art. 2.5. In this case, "Processing" means: collection, recording, storage, consultation, erasure.

Art. 3. LEGAL BASIS FOR PROCESSING

Art. 3.1. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), the legal basis for processing is:

a) Art. 6(1)(b) of the Regulation — for the processing of the personal data under Art. 1 for the purposes under Art. 2.2 (a), (b) and (c) of this Privacy Policy;

b) Art. 6(1)(c) of the Regulation — for the processing of the personal data under Art. 1 for the purposes under Art. 2.2 (d) of this Privacy Policy.

Art. 4. DISSEMINATION/DISCLOSURE

Art. 4.1. The personal data you provide will not be disseminated, disclosed by transmission, transferred, sold or made available — for consideration or free of charge — to any third party without your consent.

Art. 4.2. The only case in which the personal data provided will be shared with third parties without your consent is the fulfilment of legal obligations; they will be provided only at the request of the competent authorities/institutions, and automatically only if the law expressly obliges us to do so.

Art. 5. RESPONSIBILITY FOR THE TRANSMISSION OF INFORMATION

Art. 5.1. When filling in any form on this Site, thereby providing the personal data referred to in Art. 1 of this Privacy Policy, you confirm that you have the right to act as the representative of the prospective customer of our services/products or, where applicable, that you yourself are the prospective customer.

Art. 6. OTHER RIGHTS AND INFORMATION REGARDING THE PROCESSING OF PERSONAL DATA

Art. 6.1. Personal data will be stored for a period of 24 months from the date the quote/request for information/services is sent, a period that will be extended by the duration of the arrangements we carry out together with you as a customer.

Art. 6.2. You have the right to find out what kind of data we store about you as a data subject (if you have that status), the right to request the rectification or erasure of the data or the restriction of processing (i.e. to object to the processing of the data for the stated purposes or part of them), and the right to portability of the data we store.

Art. 6.3. If you believe that your rights have been infringed, you have the right to lodge a complaint with a supervisory authority — the Commission for Personal Data Protection (CPDP) in Bulgaria or the Romanian supervisory authority (ANSPDCP).

Art. 6.4. If you do not agree to provide this data, the contact form or the order (as the case may be) will not be sent — this is how we respect your choice as a data subject. The reason it is not sent is that we cannot perform the requested services without this information, or cannot perform in good faith our pre-contractual obligations or our future contractual obligations.

Art. 6.5. There is no automated decision-making process in the processing of your data that produces legal effects concerning you or significantly affects you.

Cookies

The Site uses cookies and local storage only in the following cases:

a) Visit statistics — Google Analytics (cookies _ga and ga*): which pages are viewed, from what device and roughly from where. It is switched on only after your consent from the banner; without consent Google receives only anonymous signals without a cookie.

b) Measurement of our Google ads (cookies gcl*): only if you have given consent and only when you have arrived from an ad.

c) Session recordings and heatmaps — Microsoft Clarity (cookies _clck and _clsk): how the site is used — scrolling, taps, where the eye stops; form fields are masked and their content is not recorded. It is switched on only after „Accept“ in the banner; the data is processed by Microsoft in accordance with the Microsoft Privacy Statement.

d) Strictly necessary: your choice from the cookie banner (kl_consent, in your browser, 12 months), a temporary marker that you have sent the form (kl_lead, deleted immediately after the confirmation page), and a note of which page or ad you came from (kl_sursa, in your browser, 30 days; no personal data), which is attached to your enquiry.

The enquiry form is sent to our server (Cloudflare). It forwards the enquiry to our e-mail and, if you have provided an e-mail address, sends you a confirmation. A copy is also forwarded via the service provider Web3Forms, which does not use it for any other purpose. The server also keeps a short record without personal data (date, model, which page or ad you came from), so that we know which ads bring enquiries.

You can change your choice at any time from the „Cookie settings“ link at the bottom of every page.

Thank you for taking the time to read this Privacy Policy. We assure you that we comply with it strictly — not only because of the Regulation, but above all because the protection of personal data matters to us in a world where this information can be used in ways incompatible with fundamental rights and freedoms.

Contact

If you have any questions about this Privacy Policy, you can contact us:

By e-mail: office@konkretline.ro